Privacy Policy

Last Updated: June 2, 2026

This Privacy Policy explains how WARM NC (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website warmnc.org (the “Site”), submit information through the Site, subscribe to communications, or otherwise interact with us online.

By using the Site, you agree to the collection and use of information as described in this Policy.

1) Information We Collect

We collect information in the following ways:

A. Information you provide to us

You may choose to provide information when you:

Fill out a contact form or request information
Subscribe to email updates
Register for an event, program, training, or volunteer opportunity (if applicable)
Apply for a job or internship (if applicable)
Send us emails or otherwise communicate with us through the Site

Depending on your interaction, we may collect:

Name
Email address
Phone number
Mailing address (if provided)
Organization/affiliation (if provided)
Communication preferences
Content you submit (messages, files, form responses)
Any other information you choose to provide

B. Information collected automatically (usage data)

When you access the Site, we may automatically collect certain information, such as:

IP address (often used to estimate general geographic location)
Device type, operating system, browser type, and language settings
Pages you view, links you click, time spent, and referring/exit pages
Date/time of access and other activity logs
General performance/diagnostic data (e.g., page load errors)

C. Cookies and similar technologies

We use cookies and similar technologies (such as pixels, web beacons, SDKs, and tags) to:

Operate and secure the Site
Remember preferences and settings
Understand how the Site is used and improve performance
Measure the effectiveness of content and communications

You can control cookies through your browser settings. If you disable cookies, some Site features may not function as intended.

2) How We Use Your Information

We use information we collect for purposes such as:

Responding to your questions, requests, and messages
Providing programs, services, resources, and support
Sending updates, newsletters, and announcements (when you opt in or where otherwise permitted)
Personalizing content and improving user experience
Maintaining internal records and managing relationships
Monitoring and analyzing Site usage to improve functionality, content, and performance
Protecting against fraud, abuse, security incidents, and other harmful activity
Enforcing our policies and terms
Complying with applicable legal requirements and obligations

3) Legal Bases for Processing (Where Applicable)

Depending on your location and applicable law, we process personal information based on one or more of the following:

Consent (e.g., subscribing to newsletters)
Legitimate interests (e.g., improving the Site, ensuring security, responding to inquiries)
Performance of a request or transaction (e.g., processing a registration or responding to your submission)
Legal obligations (e.g., recordkeeping or compliance requirements)

4) How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

A. Service providers

We may share information with trusted third parties that perform services on our behalf (such as website hosting, analytics, communication delivery, data storage, customer relationship management, form processing, and security services). These providers are permitted to use personal information only to provide services to us and must protect it in a manner consistent with this Policy.

B. Legal and safety requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal process or government requests
Enforce our policies
Protect our rights, property, or safety, or the rights, property, or safety of others
Detect, prevent, or address fraud, security, or technical issues

C. Organizational changes

If we are involved in a reorganization, merger, dissolution, or transfer of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5) Email Communications and Preferences

If you opt in to receive emails from us, we may send you newsletters, updates, and announcements. You can unsubscribe at any time by using the “unsubscribe” link in our emails. Even if you opt out of promotional emails, we may still send administrative or transactional messages when appropriate (for example, confirmations or responses to requests you make).

6) Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to:

Provide services and respond to requests
Maintain operational and financial records
Comply with legal obligations
Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and the reason it was collected.

7) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8) Third-Party Websites and Embedded Content

The Site may include links to third-party websites or embedded content (for example, videos, maps, social media tools, or other external services). We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with.

9) Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.

10) Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

The right to request access to the personal information we have about you
The right to request correction of inaccurate information
The right to request deletion of your personal information (subject to legal exceptions)
The right to object to or restrict certain processing (where applicable)
The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.

11) Visitors From Outside the United States

If you access the Site from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. These jurisdictions may have different data protection laws than your country. By using the Site and providing information, you understand that your information may be transferred to and processed in these locations.

12) Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the Policy. Your continued use of the Site after changes are posted means you accept the updated Policy.

13) Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to make a request regarding your personal information, contact us via our Contact Page.